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Return Policy & Money Back Guarantee

We hope you love your order, but we do understand that all bodies and journeys are different. If you change your mind and your order is unopened and unused, you have 30 days from delivery to return the item/s back to us for a full refund. No questions asked.

 

Be-Gone BV Probiotics: 30-Day & 60-Day Money Back Guarantee- 

  • Our money back guarantee applies only to our 15 Billion CFU or 50 Billion CFU Be-Gone BV Probiotics.
  • 15 Billion CFU | 30 Day Supply: We request that you allow at least 30 days to try the probiotics. Please email us within 35 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request.
  • 50 Billion CFU | 30 Day Supply: We request that you allow at least 30 days to try the probiotics. Please email us within 35 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request.
  • 15 Billion CFU | 60 Day Supply: We request that you allow at least 60 days to try the probiotics. Please email us within 65 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request.
  • 50 Billion CFU | 60 Day Supply: We request that you allow at least 60 days to try the probiotics. Please email us within 65 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request.
  • 15 Billion CFU | 120 Day Supply: Ordering this package comes with 2 bottles, each bottle includes a 60-day supply. We request that you allow at least 60 days to try the probiotics. If you wish to take advantage of the money back guarantee, please DO NOT open the 2nd bottle as you will need to return it to us so we can process a full refund. Please email us within 65 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request. If you do not want to mail back your 2nd bottle, we will process a refund for half of the order (equivalent to 1 of the bottles you received).
  • 50 Billion CFU | 120 Day Supply: Ordering this package comes with 2 bottles, each bottle includes a 60-day supply. We request that you allow at least 60 days to try the probiotics. If you wish to take advantage of the money back guarantee, please DO NOT open the 2nd bottle as you will need to return it to us so we can process a full refund. Please email us within 65 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request. If you do not want to mail back your 2nd bottle, we will process a refund for half of the order (equivalent to 1 of the bottles you received).
  • Refunds will be submitted to the original payment method.
  • Shipping fees will not be refunded. 
  • The money back guarantee applies to 1 item per customers. For example, if you purchased two or more of our 15 Billion CFU Probiotics and/or our 50 Billion CUF Probiotics, we will only be able to refund one of the items.

All Other Items: Return Policy-

  • Due to the sensitive nature of our items, only unopened and unused (NEW) items can be returned for a full refund. (Opened supplements/probiotics and/or anything used cannot be refunded or returned).
    The only exception is if you purchased our Probiotics that are covered under our 30-day & 60-day money back guarantee.

  • Ship your item/s back to us at:   
    9921 Carmel Mountain Rd, Ste. 285
    San Diego, CA 92129
    .

  • Original shipping charges (if applicable, such as flat rate/express/international shipping and/or import taxes) will not be refunded.

  • You have 30 days from receiving your V-Luxe order to start your return process.

    Note: For security reasons we are only able to refund to your original form of payment (Credit/Debit Card, PayPal, etc)

 

Return Policy Frequently Asked Questions:

  • How long does it take for my refund to be processed?
    • We will process your refund within 5 business days of your return arriving back to our warehouse (you'll receive an email notification when that happens). From there, it can take up to two weeks for for your refund to be credited back to your original payment method.

  • What if my debit/credit card was lost or has expired?
    • If you debit or credit card was cancelled or has expired since you purchased your product, then your bank should still redirect the funds back to you. This can take up to 7 business days. If the refund takes longer than 7 business days, we recommend reaching out to your bank.

 

 

Any questions about our Refund Policy?
Please Contact Us or text us at 619-780-3419
 

Thank you! - The V-Luxe Team