We hope you love your order, but we do understand that all bodies and journeys are different. If you change your mind and your order is unopened and unused, you have 30 days from delivery to return the item/s back to us for a refund. No questions asked.
Be-Gone BV, YI, & UTI Probiotics: 30-Day & 60-Day Money Back Guarantee
- Our money back guarantee applies only to our 15 Billion CFU or 50 Billion CFU Be-Gone BV Probiotics, when purchased individually, not within a starter kit or a subscription.
- The money-back-guarantee does not apply when you purchase the V-Luxe Starter Kit (for BV, yeast infections, or UTI) or a subscription. The Starter Kits and subscription items are already heavily discounted, and are not included in the money-back-guarantee.
- The easiest way to request your money back is by emailing us at hello@myvluxe.com . We will ask you to fill out a short questionnaire for your request to be processed. Please make sure to submit the questionnaire within the required timeframe to qualify for the refund.
- Each customer can apply for the money-back-guarantee for one item only, one time. Multiple requests for multiple orders/items will be denied.
- The money back guarantee applies to 1 item per customer. For example, if you purchased two or more of our 15 Billion CFU Probiotics and/or our 50 Billion CFU Probiotics, we will only be able to refund one of the items. We will use the item that is within the timeframe that qualifies for the money-back-guarantee.
- Shipping fees & shipping insurance fees will not be refunded.
- Refunds will be submitted to the original payment method.
- 15 Billion CFU | 30 Day Supply: We request that you allow at least 30 days to try the probiotics. Please email us within 30 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request.
- 50 Billion CFU | 30 Day Supply: We request that you allow at least 30 days to try the probiotics. Please email us within 30 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request.
- 15 Billion CFU | 60 Day Supply: We request that you allow at least 60 days to try the probiotics. Please email us within 60 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request.
- 50 Billion CFU | 60 Day Supply: We request that you allow at least 60 days to try the probiotics. Please email us within 60 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request.
- 15 Billion CFU | 120 Day Supply: Ordering this package comes with 2 bottles, each bottle includes a 60-day supply. We request that you allow at least 60 days to try the probiotics. If you wish to take advantage of the money back guarantee, please DO NOT open the 2nd bottle as you will need to return it to us so we can process a full refund. Please email us within 60 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request. If you do not want to mail back your 2nd bottle, we will process a refund for half of the order (equivalent to 1 of the bottles you received).
- 50 Billion CFU | 120 Day Supply: Ordering this package comes with 2 bottles, each bottle includes a 60-day supply. We request that you allow at least 60 days to try the probiotics. If you wish to take advantage of the money back guarantee, please DO NOT open the 2nd bottle as you will need to return it to us so we can process a full refund. Please email us within 60 days of delivery if you are unhappy with the probiotics so we can process your money back guarantee request. If you do not want to mail back your 2nd bottle, we will process a refund for half of the order (equivalent to 1 of the bottles you received).
All Other Items: Return Policy
- Due to the sensitive nature of our items, only unopened and unused (NEW) items can be returned for a full refund. (Opened supplements/probiotics and/or anything used cannot be refunded or returned).
The only exception is if you purchased our Probiotics that are covered under our 30-day & 60-day money back guarantee. - Ship your item/s back to us at:
V-Luxe
9921 Carmel Mountain Rd
Suite 285
San Diego, CA 92129 - Original shipping charges and shipping insurance (if applicable, such as flat rate/express/international shipping and/or import taxes) will not be refunded.
- A $9.95 restocking fee will be applied to all returned orders.
- If you'd like us to send you a shipping label, please note that a $9.95 fee will be deducted from the refund amount.
- Please include your order number with your return. If you don't include your order number, we won't be able to submit a credit/refund for your order.
- You have 30 days from the marked delivery date to start your return process.
Note: For security reasons we are only able to refund to your original form of payment (Credit/Debit Card, PayPal, etc)
Return Policy Frequently Asked Questions:
- How long does it take for my refund to be processed?
- We will process your refund within 5 business days of your return arriving back to our warehouse (you'll receive an email notification when that happens). From there, it can take up to two weeks for your refund to be credited back to your original payment method.
- What if my debit/credit card was lost or has expired?
- If your debit or credit card was cancelled or has expired since you purchased your product/s, then your bank should still redirect the funds back to you. This can take up to 7 business days. If the refund takes longer than 7 business days, we recommend reaching out to your bank.
Any Questions About Our Refund Policy?
We're here and always happy to help!
Message us by visiting our Contact Us page here, email us at Hello@MyVLuxe.com, chat with us on Live Chat (bottom-right), or text us at 619-780-3419.
XOXO - The V-Luxe Team
*This return policy and money-back-guarantee policy may change or be updated at any time without notice.